top of page

Privacy Policy

Effective Date: 2025/09/16

Last Updated: 2025/09/16

 

HOA Nexus LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our services, including our website, online platforms, and SMS/text message communications.

 

 

1. Information We Collect

 

We may collect the following types of information:

 

  • Contact Information – such as your name, email address, phone number, and mailing address.

  • Account Information – details you provide when creating or updating your HOA Nexus account.

  • Communications – information contained in emails, forms, and SMS/text message correspondence.

  • Usage Information – data about how you use our website, services, and mobile features.

 

 

2. How We Use Your Information

 

We use your information to:

 

  • Provide community management services and support to homeowners’ associations.

  • Send important updates, including account notifications, billing reminders, compliance notices, and meeting alerts.

  • Deliver SMS/text messages when you have opted in to receive them.

  • Improve our website, services, and customer support.

  • Comply with applicable laws and regulations.

 

 

3. SMS/Text Messaging

 

  • By providing your mobile phone number and opting in, you consent to receive SMS/text messages from HOA Nexus LLC.

  • Message frequency may vary.

  • Standard message and data rates may apply.

  • You can opt out at any time by replying STOP. Reply HELP for assistance.

  • Your mobile information will not be shared with third parties for marketing purposes.

 

 

4. How We Obtain Consent

 

We only send SMS/text messages to individuals who have expressly opted in by:

 

  • Providing their phone number during account signup or HOA service enrollment.

  • Completing a consent form or digital opt-in process.

  • Requesting information or support where text communication is part of the service.

 

 

5. Information Sharing

 

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

 

  • With service providers who help us deliver our services (subject to confidentiality agreements).

  • To comply with legal obligations, court orders, or lawful government requests.

  • To protect the safety, rights, or property of our users, partners, or the public.

 

 

6. Data Security

 

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no system is 100% secure, we take appropriate steps to reduce risk.

 

 

7. Your Rights

 

You have the right to:

 

  • Access, update, or correct your personal information.

  • Withdraw consent for SMS/text messaging at any time.

  • Request deletion of your information where applicable.

 

 

8. Children’s Privacy

 

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

 

 

9. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date.

 

 

10. Contact Us

 

If you have any questions about this Privacy Policy or our practices, please contact us at:

 

HOA Nexus LLC

Email: support@hoanexus.com

Website: https://www.hoanexus.com

Mailing Address: 1455 Frazee Road, Suite 500, San Diego, CA 92108

bottom of page